Shipping policy
Shipping Policy
Thank you for shopping with Jotara. Below is everything you need to know about how and when your order will reach you.
Order Processing
All orders are processed within 1-3 business days after your order is placed (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with a tracking number.
Shipping Rates
We're pleased to offer free shipping on all orders — no minimum required.
Estimated Delivery Times
Delivery times vary depending on the product and the warehouse it ships from. Estimated delivery after processing:
- Most items: 10-13 business days
- Select items shipping from overseas warehouses: up to 13 business days
Please note that these are estimates and are calculated from the shipping date, not the order date. The estimated delivery time for each product is listed on its product page.
Order Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way. Please allow a few days for tracking information to update.
Shipping Delays
Occasionally, delivery may take longer than expected due to customs processing, carrier delays, high-demand periods, or other factors beyond our control. We appreciate your patience and are always here to help if your order is taking longer than anticipated.
Incorrect Shipping Information
Please make sure your shipping address is correct at checkout. We're unable to reroute packages once an order has shipped, and we're not responsible for orders sent to an incorrectly provided address.
Lost or Damaged Packages
If your order arrives damaged or doesn't arrive at all, please contact us at support@jotara.co and we'll make it right.
Customs & Import Duties
For orders shipped internationally, any customs fees or import duties are the responsibility of the customer and are not included in the item price or shipping cost.
Questions?
If you have any questions about your order or our shipping process, reach out any time at support@jotara.co — we're happy to help.