We offer a 30-day return policy. If you're not completely happy with your order, contact us at support@jotara.co within 30 days of receiving your item to start a return. Items must be unused and in their original packaging. Please note that certain items (like personal care goods) and sale items are non-returnable.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and other secure payment options available at checkout. All payments are processed securely.

We process orders quickly to get them to you fast, so please contact us at support@jotara.co as soon as possible if you need to make a change. We'll do our best to help, but we can't guarantee changes once an order has entered processing.

We currently ship to the United States with free shipping. Delivery times and any applicable options are shown at checkout.

Orders are processed within 1-3 business days. Most orders arrive within 10-13 business days. You'll receive a tracking number as soon as your order ships so you can follow it every step of the way.

Yes! We offer free shipping on all orders — no minimum purchase required.

Absolutely. Once your order ships, we'll email you a tracking number so you can follow your package every step of the way. Please allow a couple of days for tracking to update.

Yes! Turn it inside out, place it in a mesh laundry bag, and wash on a gentle/delicate cycle with cold water and a pH-neutral liquid detergent. Avoid bleach and harsh detergents. Air dry in a cool spot, away from direct sunlight.

Yes! Iron it while it's about 70% dry on a low/cool setting (110-120°C / 230-250°F), and always iron from the reverse side to protect the silk's shine.

Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us right away at support@jotara.co and we'll make it right.